75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The pods are only free for volt customers and 1gig service. I am going to send you a private message. Scan complete, Tap continue. Please look out for the purple envelope in the top right of your screen. Then Start the scan again. Account - Mobile. Use the VM connect app or give customer services a call. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Tap Start the scan. Thanks - Steve Hi. V6. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. However, it’s worth pointing out that the. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. . Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. - 5405927. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. I will send a private message - watch out for the purple envelope. My Virgin Media App. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. The app should detect low signal and allow you to order them straight from there. All the information you need to setup your first Pod or fix an issue can be found here. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. Sorry to see you are having problems ordering the wifi boosters. . I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. Then Start the scan again. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. Our new WiFi Max service allows you to have up to 3 pods. Tap Start the scan. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. We're here to help. While connect to WiFi, Tap I’m ready. Either wait here for a mod to reply which could take a while or call VM. Then Start the scan again. They are free on Volt, 1GB or Oomph bundles. Switched On. Please let me know how you get on. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. While connect to WiFi, Tap I’m ready. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Manage Your Account. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Scan complete, Tap continue. The pods can only be sent out one at a time too. Subscribe to this message's RSS feed. Account - Cable. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. . Not ideal when the Connect app only occasionally decides to recognise the hub. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Can anyone advise please? We’ve ran several scans using the app of our home. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. 1 Kudo. The pods can only be sent out one at a time too. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. TV. • View, manage and even order WiFi Pods*. Networking and WiFi. Certainly a pod can help with this. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. Start the Scan (do this in every room) Scan complete. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. · While connect to WiFi, Tap I’m. We’re so confident in this technology that we’ve launched. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. Hi @Tweeder786 . But VM connect doesn't work. If the scan picks up that you need a pod it will allow you to order some. Re: Order WiFi pods. · Tap Add a room, Tap the room you're in. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. • Wait 2 mintues for Scan. Help with Volt. I don't understand how to order a Wi-Fi pod. Kind regards, Ilyas. Account - Cable. In response to Lee_R. If you do find that you need additional pods for more signal, you can have up to 3 per account. Stream from Virgin Media. Please help. Hi Sorry to see you are having problems ordering the wifi boosters. How to perform the scan and order the wifi pods when using the Connect app. Easy to set up, coverage has. We would like to show you a description here but the site won’t allow us. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. If you have no luck with the app you can call 0800 064 3850 to order. Tap Order a WiFi Booster if an option. Have you followed the set up instructions and troubleshooting that's detailed her. I had my broadband installed on Sat March 4th. Tap Add a room, Tap the room you're in. Scan complete, Tap continue. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. They are free on Volt, 1GB or Oomph bundles. Tap Add a room, Tap the room you're in. Stay safe online. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. My Virgin Media. The mesh wifi pods now come with a speed guarantee . Previously with NTL, Virgin Net, Cabletel, Cable Online. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Go on live chat on VM website and request a pod. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The mesh wifi pods now come with a speed guarantee . Here you’ll find all the help you need for Virgin Media related problems and issues. QuickStart, set up and connections. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Go to solution. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. QuickStart, set up and connections. While connect to WiFi, Tap I’m ready. • Tap Add a room, Tap the room you're in. Stay safe online. Wait 2 mintues for Scan. Networking and WiFi. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. SpeedHi BenHawkeye . Then Start the scan again. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Tap Add a room, Tap the room you're in. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Then Start the scan again. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. Wait 2 mintues for Scan. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. To do this, you’ll need to wait until you receive your tracking email. The only problem is duri. Technician replaced router earlier in month. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). See the following page for details, including how to order online via My Virgin Media - 5135255. Hi J1882, Thank you for posting to us here on the Community. They are free on Volt, 1GB or Oomph bundles. Virgin Phone Switchover. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Wait 2 mintues for Scan. You can order WiFi pods from the Virgin Media Connect app. Download the Virgin Media Connect app now. Here you’ll find all the help you need for Virgin Media related problems and issues. Did you take out Wi-Fi Max. Hmm. Please have a look here. Stream from Virgin Media. Stay safe online. Virgin Mobile. We stay in an old house with thick concrete walls built circa 1937. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. • While connect to WiFi, Tap I’m ready. Account - Cable. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. Then Start the scan again. I have done room tests and need pods but similarly cannot see how to order them. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Reply. Apologies for the delay in responding. Here you can change your network name (SSID) and password, choose which. If not. While connect to WiFi, Tap I’m ready. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Re: Wifi Pods. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. on 17-06-2022 22:08. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Virgin Phone Switchover. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Tap Add a room, Tap the room you're in. Please try following the instructions <<< here >>>. See the following page for details, including how to order online via My Virgin Media or through the Connect app. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. a month ago. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Speed QuickStart, set up and connections. I joined virgin broadband yesterday. Hmm. Stay safe online. It seems the only way forward is to create this post. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Otherwise WiFi Max is an £8 Monthly addition to. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. The Virgin Media Connect App is the control unit for your WiFi. Verdict. - 5391224. Scan complete, Tap continue. The home scan. • View, manage and even order WiFi Pods*. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. Manage Your Account. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. And sorry that you require a pod. The pods can only be sent out one at a time too. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Complaints. At least 30Mbps download speeds in every room or £100 one-off credit. Hmmm thanks for that but that isn't quite how the conversation went. Phone. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Please do get in touch if you require any further assistance, and we will be happy to help. I have spent an hour looking through the VM website and I can - 5149114. Stream from Virgin Media. I am going to send you a private message. It never arrived. on 17-06-2022 22:08. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I'm going round in circles trying to get a pod online or within the My Connect app. . However they can be chargeable depending what package you on. VM will only send out one at a time, and there must be at least 7 days before ordering each one. TV on the go. And sorry that you require a pod. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. We're here to help. Please let us know if you need any further help and we will be happy to assist. Manage Your Account. 😞 I will assist you on this and send a private message. Check out the purple envelope in the top right hand corner for a private. However they can be chargeable depending what package you on. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Hi. Home Phone. Networking and WiFi. The app guides you through optimal pod placement and. Tap Add a room, Tap the room you're in. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. I know I have. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Start the Scan (do this in every room. Tap Start the scan. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Start the scan. Broadband, TV and Landline offers. Options. . I was advised I could order one free through the connect app but not seeing an option to do so. 1 ACCEPTED SOLUTION. 10 minutes ago. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. They are free on Volt, 1GB or Oomph bundles. You need to use the Connect app. on 24-04-2023 10:57. Once this has been done it will advise if a pod is needed and then will allow you to order. Wifi keeps dropping out in some of the rooms of my house. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Technical assistance just gets an AI that assumes there's a fault. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Manage Your Account. Virgin Mobile. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Browse Virgin Media Virgin Media Community. Take control using the Connect app. Forum Team. Our new WiFi Max service allows you to have up to 3 pods. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. But only if the speeds are consistently below 20Mbps in that room. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Reply. Browse Virgin Media Virgin Media Community. If the Connect app is not working for you, wait here. Browse Virgin Media Virgin Media Community. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Networking and. Many thanksQuickStart, set up and connections. If you can wait then wait here and a mod will help you else call CS who will order them for you. . Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. WiFi Pod ordering shambles. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. I loose WiFi connection completely from half way down my hallway and need the signal to. However they can be chargeable depending what package you on. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. However they can be chargeable depending what package you on. Home Phone. I am now on the phone and moving between departments and being on hold. It will identify the blackspots and allow you to order one Pod to start with. At least 30Mbps download speeds in every room or £100 one-off credit. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. . Tried to order wifimax pod from my account but it asks me to chat to someone. Wi-Fi extenders. While connect to WiFi, Tap I’m ready. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. My Virgin Media App. Hi @Zahra_m27 . I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Browse Virgin Media Virgin Media Community. · While connect to WiFi, Tap I’m ready. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Wifi keeps dropping out in some of the rooms of my house. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Speed It's great to hear you're looking at having WiFi Pods. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Hmmm thanks for that but that isn't quite how the conversation went. You can even reboot your Hub from the comfort of your sofa. Broadband. Networking and WiFi. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Tap Start the scan and then. Virgin Mobile. SpeedQuickStart, set up and connections. Please look out for the envelope on the top right of. . Virgin Media. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. Router placed in best possible position. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod.